ABOUT PAYMENT
●日本国内在住のお客様へ
クレジットカード、キャリア決済、コンビニ決済・Pay-easy、Amazon Pay、PayPal、銀行振込、による決済がご利用頂けます。
ショッピングアプリ「BASE」はPayPal決済に対応しておりません。PayPal決済を利用したい場合は、Webブラウザからご注文いただく必要があります。
●日本国外在住のお客様へ
現在、海外で発行されたクレジットカードによる決済には対応しておりません。 日本製のクレジットカードか、PayPalでのお支払いのみご利用頂けます。
●Notice to customers who live outside of Japan.
At present, We do not support credit cards created outside of Japan. Only credit cards made in Japan can be used.purchasing woodblock prints or paintings directly from the website only supports PayPal payment.
Sincere greetings.
●About PayPal
By using PayPal payment, you can pay (*) the product price and shipping fee ordered by BASE with the credit card, debit card, bank account, etc. registered with PayPal.
* Please note that if you choose PayPal payment, PayPal may not be able to make payments using your bank account depending on the product and amount you ordered.
If you select PayPal payment when shopping at BASE, you will be taken to the procedure screen on the PayPal side after entering the purchaser information.
Please note that the order on BASE will not be completed unless the procedure on the PayPal side is completed.
If you have any questions about PayPal or how to register and use PayPal, please check the page below and contact PayPal directly.
PayPal
With PayPal payment, you can pay from the credit card or bank account registered in your PayPal account.
"PAYPAL * BASE" will be written on your credit card statement.
The shopping app "BASE" does not support PayPal payment. If you want to use PayPal payment, you need to order from a web browser.
If your PayPal payment order is completed successfully, click [[email protected]]
"[Shop name] Thank you for purchasing."
You will receive an email with the subject line immediately after your order.
Please note that the usage confirmation email received from PayPal is not a purchase completion email.
If you do not receive the email with the subject "[Shop name] Thank you for your purchase", it is possible that your order has not been completed successfully.
In that case, please contact us from the [Inquiry Form] with the following information.
・ Email address entered when ordering
・ Payment number in the usage confirmation email received from PayPal, etc.
If you contact us, we will check with support to see if your order is complete.
[Inquiry Form]
https://help.thebase.in/hc/ja/requests/new?ticket_form_id=360000062902
Translation of inquiry form
inquiry
Please select the appropriate question from the following
[Purchaser / Shop owner] Inquiry form
email address
Category (Purchaser, shop owner, etc.)
---
Full name
Please enter your name.
Order ID
For inquiries regarding orders, please enter the order ID of the item. In case of omission, we may send you a confirmation email again. (The 16-digit alphanumeric characters in the purchase completion email.)
Shop URL
For inquiries from shop owners, please enter the URL of the shop you are operating. If you do not make a mistake, we may send you a confirmation email again. (There is also a description at the end of the purchase completion email.)
subject
Contents of inquiry
Please enter your inquiry in as much detail as possible. If you get an error message, please attach a screenshot.
Is "[email protected]" set to allow reception?
If you have specified a domain such as junk mail settings or carrier mail, you may not be able to receive reply mail. Please set the reception permission for "[email protected]".
I would like a reply
If you would like a reply, please check it. (Please note that we may not be able to reply depending on the content.)
Confirmed contents
Please refrain from attaching images with your credit card number, security code, or My Number card personal number.
Attachment